Helpline for Landlords with Universal Credit Tenants

The Department for Work and Pensions (DWP) has introduced a new helpline for landlords whose Universal Credit tenants will not communicate with them.

The new number is 0345 600 4272 and it can be used by landlords who are unable to obtain the tenant’s co-operation to get DWP to supply information when it comes to enquiries about major payments – such as a direct payment to the landlord.

This is a significant change. Before now, landlords were totally dependent on the goodwill of the tenant when it came to accessing information.

The new number can only be used by landlords in areas where Universal Credit has been fully rolled out.

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